Scratchworks Full shop

For UK trades and small businesses

Calm, ready-to-paste replies to your Google reviews

A bad review lands after a long day. Anything you type in that mood can make it worse. Use a reply that is already written, swap in the name and post it.

1-Star Reply Kit · £9 Get a free reply draft

Same review. Two replies.

A made-up example to show the difference.

The review ★☆☆☆☆

“Turned up two hours late and left dust all over the hallway. Wouldn’t use again.”

Before: the reply you want to write

“That’s not true. We rang you about the delay and we hoovered before we left. Maybe check your facts before posting.”

Argues in public. Calls the customer a liar. The next customer reading it sees a row.

After: a reply from the kit

“We’re sorry the job didn’t meet your expectations, Dave. Public reviews aren’t the best place for detail. Please call or email us and we’ll work through it with you calmly.”

Short and polite. No arguing. Takes it offline. Reads well to the next customer.

Start small or get the lot

Instant PDF download via Gumroad. Pay once, keep the file.

How it works

Three steps. No course to finish later.

  1. 1. Pick the jobSetup, replies, VA onboarding, or competitor tear-down.
  2. 2. Checkout oncePay on Gumroad. Instant PDF/zip download. Keep the files.
  3. 3. Use the same dayPaste, tick checklists, adapt names. Templates only. No ranking or income promises.

Prefer a free taste first? Five sample review replies →

Not sure which pack?

Match the job, then buy once.

If your Google Business Profile is half-finished Start with the £19 Starter Kit If reviews sit unanswered after long days Get the £29 Reply Pack If a 1-star review just landed Start with the £9 1-Star Kit If a new VA keeps guessing what to do Use the £39 Onboarding Kit If a rival’s offer looks sharper than yours Run the £79 Tear-down Blueprint

Plumber sample Electrician sample Builder sample Landscaper sample Roofer sample Prefer a free taste? Five sample review replies →

All Scratchworks kits

Instant download via Gumroad · GBP prices

Built for the job

Templates and checklists you can use the same day, not another course to “finish later”.

UK English, honest tone

Written for British trades and solo operators. No US jargon, no hype copy.

Pay once, download now

Checkout on Gumroad. Instant PDF/zip delivery. Keep the files; no subscription.

Quick answers

Straight answers before you buy.

Is this ChatGPT fluff?

No. These are finished packs written for UK trades and solo operators: checklists, reply banks, and frameworks you can use the same day. You still adapt names and job details.

Will this get me more Google leads?

We do not promise rankings, leads, or income. A clearer profile and faster, calmer replies help you look professional. Results still depend on your trade, area, and follow-through.

Can I see a sample first?

Yes. Read five free review replies or the free GBP profile + review-ask samples, then buy if the tone fits.

What is actually in the £29 Reply Pack?

Fifty ready-to-paste Google review replies for UK trades (praise, mixed, angry, no-shows, price complaints) plus a one-page note on what never to admit in writing. Instant PDF download. Templates only. Not legal advice.

How do I get the files?

Checkout on Gumroad. Instant download. Pay once, keep the PDFs. No subscription.

Honest notes

These are practical digital templates and research frameworks. They are not a guarantee of more leads, Google rankings, five-star reviews, hours saved, or income. Results depend on your trade, market, and how you use the materials.

Not legal, financial, or regulated advice. Follow Google’s review policies: no incentives for reviews, no fake reviews, no review gating. The VA kit is not a substitute for a proper employment or contractor agreement.